WOW!!! $2.49 per pound to do wash, dry, and fold laundry. I have had wash & fold laundry done from California to Maine and this was the most expensive ever. For that price you could almost throw away the dirty clothes and buy new ones.
I dropped off a pair of shoes (designer, leather boots) to have the entire sole and heel replaced in the beginning of September. They were sent off to a company in TX. A few weeks later I went to go pick up the shoes and only the heels were done. Frustrated, I asked how on earth this could of happened (at this point, I was a month in waiting for my shoes). They told me they were going to send them back and have it done express. Which I appreciated! Mistakes happen. However, MULTIPLE times, I was told they would be back in (I had to continuously call them and stay on top of them), and the shoes never showed up. I was told they switched to a new, local, cobbler and they would be back soon. I am now working with the new supervisor, Ricky, to try and get my shoes done before a Thanksgiving trip in TWO weeks. I was told they were getting sent off to be done on multiple occasions, but I now have come to find out they totally dropped the ball, lied to me, and told me they were getting done (when they weren't...they were sitting there in the shop!!! THE WHOLE TIME). I'm hoping and praying they get done in time before my trip, because at this point (and by the time I finally get them back) it would of taken 2 1/2 months to get my shoes back. Ricky has called me multiple times to try and straighten this total mess out, owning up to the total mishandling of the situation (thank you for some FINAL honesty!) But, unfortunately, I would NOT recommend bringing anything to them. It's just not going to get done.
They do an excellent job and are very reasonably priced!
What an incredibly awful experience. Two weeks with a bridesmaids dress and it's not ready.the date on the receipt was over a week ago. Now... The day before we leave it's still not ready! This means instead of being excited I'm worried I have to go spend big money on a new dress?!?! Last minute before having to leave in the morning a trip to town hoping to god it's actually there and it's not some delay tactic. Like so many service oriented things in Boone, if you're used to living in larger cities, you come to expect quality and promptness and find not just a shortfall--but like epically bad and backwards service. The only other dry cleaner is just as awful and unreliable it seems. What a total screw up this place is. Northern dry cleaners looking for a nice place to live, come show these backwards idiots how a real business works.
The cleaning and pressing of the clothes is pretty good. However, the experience around picking up the dry cleaning is consistently bad. When you drop off clothes you are given a specific date they will be back for pickup. This is even written on the receipt. However, quite often I have arrived back at that time and they clothes are not yet back from wherever they are cleaned. Sometimes, even the following day they aren't back. Yesterday the clothes were finally back, but they couldn't find them for quite a while. Apparently they have been having problems with the scanning system (?) And yet they just raised prices last week. I won't go back.
Mountaineer Cleaners is a US Laundry based in Boone, North Carolina. Mountaineer Cleaners is located at 240 Shadowline Dr, Boone, NC 28607, USA.
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