Thankfully our truck was available at the day and time we reserved it for. However, they failed to make the reservation for the four days we needed (only made it two). Then, the owner, who checked us in and gave us the truck, wouldn't correct the reservation in the system and made us call the 800 service number instead. Additionally, the card I used to make the reservation, not the card I physically inserted into the card reader at the uhaul store in Boone, was charged for the rental fee. It doesn't end there. We were charged an additional $100 for extending our reservation two days. And, when my husband dropped off the truck in Raleigh, the lady he spoke with at the Raleigh store said our truck should have never been used for a one-way trip. It was old and had too high of mileage. I've filed a formal complaint, followed up with the western NC corporate office, and am waiting for a response.
watch the hidden fees!!! it's covered in the paperwork but they wont warm you about it! they charge you $30 to fold the blankets! $30 if they have to pump has in it PLUS the cost of the has itself. BIGGEST hidden charge rip off I've ever seen. don't forget to add in the insurance, dolly fees and everything else. do NOT trust any quote they give you as realistic. Read the fine print. Certainly don't expect anyone there to act like they enjoy helping you at all -most apathetic employees ever.
0/5 stars...I almost never post a review, but I had to today after what just happened. The pretentious smirk Don had on his face earlier today was like he was looking down on me for some reason. I didn't think anything of it until he denied my business even tho I had a reservation made! There is something wrong here... this place is not friendly, in fact, kinda the opposite. Maybe its just Don but he seemed like he didnt want to help me from the moment I walked in this place. Most unprofessional Uhaul service if u can even call it a service.
Rude, signs everywhere for after hours drop off but no box for keys. They acted like we committed a crime. If you can find another place I would suggest not dealing with these people, you will be inconvenienced and they do NOT care. If I could give no star I would.
Their customer service rep was very nice and she was pleasant to talk to and that's it. The man at the desk was snarky, rude, and condescending. After making a reservation way ahead of time and confirming that I would not be there the date of my reservation and wanted to pay ahead of time I was screwed over. I realize that their policy is that they do not charge you for the unit until you show up but seeing as I would be out of town I had told them to just charge me because I was absolutely sure I needed that unit and I was told that they could do that by the rep. Well I get a receipt and all and then come to find out when we go to move our stuff into the unit they cancelled it without warning or notice. When we talked to the front desk associate he refused to help us smiling the entire time and making smart remarks about how we should've been there. To clarify we just wanted to see if we could get another unit and did not go in complaining about the cancellation. Well now thanks to that man Uhaul has lost a lot if customers because we found a local storage place owned by a sweet local lady and we are sending tons of customers her way. Thanks for nothing Uhaul of Boone and that man lost you $200+.
Don ruined my time, day, and the worst part of it all he was smirking down on me the whole time grinning until he could tell me that my storage space was given to someone else...
U Haul Moving Storage Of Boone is a US Moving Company based in Boone, North Carolina. U Haul Moving Storage Of Boone is located at 849 North Carolina Hwy 105 Bypass, Boone, NC 28607, USA.
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